Privacy Notice
Last updated: January 2025
This privacy notice explains how Insulate Now ("we", "us", "our") collects, uses and protects your personal information when you contact us or use our website at insulatenow.co.uk. We are committed to handling your data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Insulate Now is a loft insulation contractor providing surveys, insulation, loft boarding and insulation removal services across the North of England and the Midlands. For any privacy-related query you can reach us by email at hello@insulatenow.co.uk or by telephone on 07777 444 221.
What Information We Collect
When you submit an enquiry through our website or contact us directly, we may collect the following information that you choose to provide:
- Your name
- Your telephone number
- Your email address (if provided)
- Your postcode or address
- Details about your loft and the service you're interested in
- Any other information you include in your message
We do not collect special category data, and we do not knowingly collect information from children.
How We Use Your Information
We use the information you provide solely to:
- Respond to your enquiry and arrange a survey or quote
- Provide the services you've requested
- Communicate with you about your project
- Keep records of work carried out
Our lawful basis for processing your data is your consent (when you contact us) and our legitimate interest in responding to enquiries and providing our services. We do not sell your data to third parties, and we do not use your details for unrelated marketing without your permission.
How We Store and Protect Your Data
Your information is stored securely and access is limited to those who need it to deal with your enquiry or carry out your work. We retain enquiry and customer information only for as long as necessary to provide our services and to meet any legal or accounting obligations, after which it is securely deleted.
Sharing Your Information
We may share limited information with trusted service providers who help us operate our business — for example, our email and hosting providers — but only to the extent necessary and under appropriate confidentiality safeguards. We may also disclose information where required to do so by law.
Cookies
Our website uses minimal cookies. Any embedded content, such as the Google Map on our contact page, may set its own cookies governed by the third party's privacy policy. You can control cookies through your browser settings at any time.
Your Rights
Under UK data protection law you have the right to access the personal data we hold about you, to request correction of inaccurate data, to request erasure, to object to or restrict processing, and to withdraw consent at any time. To exercise any of these rights, please contact us using the details above. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to This Notice
We may update this privacy notice from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this privacy notice or how we handle your data, please email hello@insulatenow.co.uk or call 07777 444 221.